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The search function on yahoo mail does not work.

Customer Question
I search for a message...
the search function on yahoo mail does not work. I search for a message or a contact name - I know that there is an email from that person in my inbox - and yet the search results do not include most of the messages from that person.
Submitted: 2 years ago.Category: Email
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Answered in 3 minutes by:
1/27/2016
Email technician: Cory, Support Technician replied 2 years ago
Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3,499
Experience: 5+ years of email experience
Verified
Welcome, I am Cory. Could some have been deleted?
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Customer reply replied 2 years ago

No. I am looking at my inbox right now. I type in the name of the sender (or the email address). And yet that message does not come up on my search results. For example, I have been exchanging messages frequently with a work colleague over recent weeks. When I search for her name it shows me lots of messages in my draft folder, a few messages in my sent folder, but the most recent message from my inbox is from Jan 2nd, even though we have exchanged dozens of messages since then. It makes no sense!

Email technician: Cory, Support Technician replied 2 years ago
Can I look at this remotely and fix for an additional fee of $14.99
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Customer reply replied 2 years ago

No. I should not have to pay for this. Just from doing a google search it seems like it is a frequent bug on yahoo mail

Email technician: Cory, Support Technician replied 2 years ago
Yes, in the all new mail. I do have on solution.
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Customer reply replied 2 years ago

sorry - I don't understand your answer. If there is a solution, please tell me what it is. I have tried going back to the "basic" yahoo mail but it makes no difference

Email technician: Cory, Support Technician replied 2 years ago
That was my idea, as I am out of ideas.
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Customer reply replied 2 years ago

OK let's end there. Thanks.

Email technician: Cory, Support Technician replied 2 years ago
Ok your welcome
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Customer reply replied 2 years ago

I do not wish to be charged for this. How do I go about making sure I am not charged

Email technician: Cory, Support Technician replied 2 years ago
I will process refund
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