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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have an AOL acct & an @me acct, both in Outlook 2013! I am

Customer Question

I have an AOL acct & an @me acct, both in Outlook 2013! I am not able to send & receive emails!
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.


I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

I will get that ready for you now. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 1 year ago.
Please cancel my entire purchase!
Expert:  Jason Jones replied 1 year ago.

I can cancel the entire purchase, if you wish. I am a bit confused as I was under the impression that you wanted help with your problem.

Customer: replied 1 year ago.
I didn't know there would be more fees. Please just cancel. I will go to my local computer store. Thank you anyway!
Expert:  Jason Jones replied 1 year ago.

You are very welcome. The local computer store will charge you four times as much as us. If you wish to continue later, please let me know. I will send up the refund now.