How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have a gmail account. My inbox goes blank every few days

Customer Question

I have a gmail account. My inbox goes blank every few days and I cannot retrieve them. Why is this happening and how can I prevent it?
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi Miriam, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I a, very sorry about your issues. Do you also access your email using a computer? Or only with your iPhone?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
both phone and email.
Expert:  Jess M. replied 1 year ago.

Thank you for writing back. You mentioned "both phone and email". What do you mean by email? Are you referring to accessing your Gmail on your computer as well?

Customer: replied 1 year ago.
ok....
Expert:  Jess M. replied 1 year ago.

I am very sorry but unfortunately, I do not provide phone support. I only provide chat support like what we are doing now, and remote access support which is better than a phone call since I can actually fix the problem while you watch. But I can only access remotely a computer.

Do you want this remote access option instead of a phone call?

Customer: replied 1 year ago.
I access my gmail on phone and computer
Customer: replied 1 year ago.
are you still there
Expert:  Jess M. replied 1 year ago.

Thank you for that confirmation. Can I remotely access your computer so that I can check your Gmail there while you watch?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess

Customer: replied 1 year ago.
no thanks... can we do it another way
Expert:  Jess M. replied 1 year ago.

Oh ok sure. We can continue in this chat mode then. Now, let us check your Gmail on the computer (not the phone) since it could have been causing this issue on your phone.

How do you access your Gmail on the computer? Using a web browser like Internet Explorer or Safari? Or using an email program like MS Outlook 2010?

Related Email Questions