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My name id ***** *****. My contact list in AOL is empty.

Customer Question
Hi my name id...

Hi my name id ***** *****. My contact list in AOL is empty. I've been using it for 20 + years. How can I get it back?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

What can I tell you besides there are NO addresses in my contact list.

Submitted: 2 years ago.Category: Email
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Answered in 16 minutes by:
1/27/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,215
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. When did this issue first occur? Is there any error or message?

I have checked. Part of the AOL email server is down right now; a lot of AOL users are having the same issue. It usually takes about 24 hours for AOL for fixing the issue, so please try again later or tomorrow. There is nothing wrong with your computer, so don't worry. Please try again later or tomorrow, and if there is still any issue tomorrow, please get back to me any time.

Also, you can always check AOL mail server status at the websites below any time:

http://downdetector.com/status/aol

https://twitter.com/aolsupporthelp

Do you need anything else for now?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
No Thank you!
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

You're welcome. Everything should be fine tomorrow, but if there is any issue later on, you can always get back to me (via the email message from JustAnswer / Viet in your email.) Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

The AOL email server is working now, so you should be able to see your contact list in your AOL email now. Please check.

Please reply at the box below and confirm. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

If you still need help with this issue or with anything else, please type at the box below, then click on the Send button below to communicate with me. If everything is fine, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,215
41,215 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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