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My 80 year old aunt has been able to AirPrint her gmails to…

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My 80 year old aunt...
My 80 year old aunt has been able to AirPrint her gmails to her hp computer and suddenly it is not an option.
What happened ? Goggle cloud is to complicated for her.
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
1/26/2016
Email technician: Shefin, Internet and Email Specialist replied 2 years ago
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,809
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Have you recently change the any wireless settings or router?

May I know the make and model number of your printer?

Are you sure that both the printer and the device is on the same wireless network?

Thank you.

S H E F I N

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Shefin
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,809
6,809 Satisfied Customers
Experience: Working as Tech support specialist with a world famous computer manufacturer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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