How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 2750
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
13274453
Type Your Email Question Here...
Byron is online now
A new question is answered every 9 seconds

Whenever I attempt to install windows 10 I get a message

Customer Question

Whenever I attempt to install windows 10 I get a message stating that an unknown problem occurred: 0x80080005-0x90016 ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi David. My name is***** you for your question and the opportunity to assist.

If the upgrade via Windows Update is failing try doing it using a flash drive.

Plug a flash drive of at least 4GB capacity into your computer and go here:

https://www.microsoft.com/en-in/software-download/windows10

On that page click Download Tool Now. Once the tool installs it

will run. Accept the license agreement.

Select "Create installation media for another PC"

Select Language, Edition and Architecture (will be filled in by default if doing it from the computer you want to upgrade"

Click Next and select "USB flash drive"

follow the prompts and once the flash drive has been prepared

open This PC/Computer and open the flash drive folder and run setup.exe

to begin the upgrade.