Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I wasn't able to get into my yahoo account. The phone…

Customer Question
I wasn't able to get...
I wasn't able to get into my yahoo account. The phone number you gave me did not work
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 hour by:
1/26/2016
Email technician: Byron, PC Support Tech replied 2 years ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,400
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi Walt. My name is*****'ll try to help you get in.

Can you tell me the Yahoo! address in question?

Ask Your Own Email Question
Email technician: Byron, PC Support Tech replied 2 years ago

Thanks Walt. Can I have the last 4 digits

or your phone number

that ends in 57 ?

Ask Your Own Email Question
Customer reply replied 2 years ago
That is an old number and I don't use it anymore. Do not know what it is
Email technician: Byron, PC Support Tech replied 2 years ago

OK. Thanks. How long has it been since you used this account?

Ask Your Own Email Question
Customer reply replied 2 years ago
I use it everyday. I can get in on my phone and tablet but not on my computer since I have to log in there.
Customer reply replied 2 years ago
Did you send me a message?
Email technician: Byron, PC Support Tech replied 2 years ago

No. That was a mistaken notification.

I just want to make sure I have a clear picture of what is going on.

After you log in to your computer, you then go to yahoo.com and can't log in to your mail there ?

Ask Your Own Email Question
Customer reply replied 2 years ago
asks for password. Then phone number, also secret question which I don't know
Email technician: Byron, PC Support Tech replied 2 years ago

Hi. I've been looking for another way to get you back in to your account and haven't been able to find one.

Maybe another expert will have and idea. You'll receive an email notification when one responds.

Ask Your Own Email Question
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Is this a paid Yahoo account or a free one?

Please let me know

Ask Your Own Email Question
Customer reply replied 2 years ago
It is a free one
Email technician: Richard, Email Systems Specialist replied 2 years ago

Thanks

you will then have to use this form

Click me to open

Enter it in making sure you use a valid email address that you can be contacted on

Allow up to 48 hours and Yahoo should then send you the instructions on how to regain access to your account

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Don't know was trying to login again and it says sorry we
don't know was trying to login again and it says sorry we don't organised this email … read more
Richard
Richard
Email Systems Specialist
IT Manager, Consultant
47,537 satisfied customers
I am trying to recover an old gmail, but it doesn't
Hello, I am trying to recover an old gmail, but it doesn't recognize it. Can you help? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have used a Yahoo email address for Google for years
I have used a Yahoo email address for Google for years recently I haven't been able to log in and I called the support number for Yahoo and they put us secure app on my Yahoo account but they told me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I've been locked out of my google acct. for about four days
Hi, I've been locked out of my google acct. for about four days now. My computer went batt. dead so I charged it and asked to sign in but forgot password ***** trying a few days now. gave both of my p… read more
Moses C
Moses C
Bsc
805 satisfied customers
I have lost they both passwords to a yahoo and gmail
i have lost they both passwords to a yahoo and gmail account.they were very similar. i answered secret questions and login info has been sent to both accounts. my cell phone was stolen and i now have … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just gave you a deposit and I dont have access to email
I just gave you a deposit and I dont have access to email because that is the problem. Can you connect with me on this chat line? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was trying to into an account of mine which I haven't been
I was trying to long into an account of mine which I haven't been in for a long time and somehow I got a person who said he worked for yahoo and after getting into my email account, he said that someo… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I have a Yahoo account and when you hover over my email
I have a Yahoo account and when you hover over my email address it gives my phone number. I don't know how I did that but I want to get rid of it. How should i do that? Thanks!… read more
Cris
Cris
62 satisfied customers
I have lost my password and have not been able to get my
I have lost my password ***** have not been able to get my mail. The recovery email address I gave you at Health and Welfare is no longer mine, as I have retired. My phone number is(###) ###-#### I ha… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
While logging in to yahoo mail it says Sorry, we don't
hi while logging in to yahoo mail it says Sorry, we don't recognize that email address or phone number … read more
Richard
Richard
Email Systems Specialist
IT Manager, Consultant
47,537 satisfied customers
My husband's yahoo account has been deactivated. Not by him.
My husband's yahoo account has been deactivated. Not by him. He uses it every day. When he attempted to login. It returned account not recognized. Did not recognize recovery phone number. How does thi… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I cannot receive email at I cannot get into the account or
I cannot receive email at***@******.*** I cannot get into the account or change the password. I moved from St. Louis to Minneapolis 3 years ago and this is the first time I had tried to access the acc… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't reset my password. I never reset my user name and
I never reset my user name and I'm not sure when I reset it last. I got a new cell phone number and I can't set up the e-mail on it because I don't remember my password.I have a new cell phone number and the e-mail retrieval is old. Can't get into that either. My laptop is logged into my mail but when I tried to update the cell phone number it asked for my password … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I lost my password. its been 2 years since i got on my yahoo
I lost my password. its been 2 years since i got on my yahoo mail. my backup email and my backup cell phone number are both gone also. (lost password ***** 2nd email and changed phones 2 times ) I wan… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I would like to ask if you can assist in getting entry
Hello I would like to ask if you can assist in getting entry to my mail. When I try to sign into Yahoo it asks for me to identify myself because I am in an unrecognized location. I am in Perth and in … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
IT Miro- fyi, sorry it took so long to respond. Other computer
IT Miro- fyi, sorry it took so long to respond. Other computer problems. I hope the $25.00 tip was fair. marty… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Hi there, I forgot my yahoo password. When I try to retrieve
Hi there, I forgot my yahoo password. When I try to retrieve it, the only option is that yahoo sends an email to my alternate account. The problem is, my alternate account is no longer available, so t… read more
Cris
Cris
62 satisfied customers
When accessing yahoo I am being prompted to enter my phone
When accessing yahoo I am being prompted to enter my phone number (for verification) and receive a code via phone message. When I enter the code they gave me for validation it does not work. How can I… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x