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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Since I last wrote to you about losing my email, I recently

Customer Question

Since I last wrote to you about losing my email, I recently made an adjustment with Google and I did get a lot of my emails that I put in folders on the left side of the email page, but still, I can't find the folder with 10,000 emails in it. That's what I'm looking for.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a computer to access your Gmail? Or are you using a smartphone? or both?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
I usually use my computer for that particular account, I use my iphone at times, but more often my computer 99% of the time.
Expert:  Jess M. replied 1 year ago.

Thank you for writing back with that information.

In your computer, are you using a web browser like Internet Explorer, Chrome or Safari, to access your Gmail?

Or are you using an email program like MS Outlook?

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