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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I HAVE an E-mail account *******@*****.**.***. Recently it

Customer Question

i HAVE an E-mail account *******@*****.**.***. Recently it began resending old messages that had been read and deleted. it sends 1500 or so messages each time I log in. Is there some way to recover the use of my E-mail.
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

Customer: replied 1 year ago.
my *******@*****.**.*** email sends 1500 old deleted emails when i login to my account. it requires deleting each of them. How can we stop this old deleted emails?
Customer: replied 1 year ago.
how would I or we stop receiving old previously deleted emails?
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. A phone call will not help in any way.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
I am not certain whaat I need to do, but will try again later. Good by.
Expert:  Jason Jones replied 1 year ago.

If you wish, I can remote into your system and fix this for you. I will be standing by.

Expert:  Jason Jones replied 1 year ago.

Hello,
May I ask whether or not you still need help with this problem?
Thank you,
Jason