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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My google email account was deleted from my computer. I was

Customer Question

My google email account was deleted from my computer. I was able to retrieve my account and sign back in, but all of my old emails are gone. Can I get these emails reloaded into my email account?
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

Customer: replied 1 year ago.
Internet explorer
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 1 year ago.
How much will this cost in total?
Expert:  Jason Jones replied 1 year ago.

The remote charge is $45. That will be the final charge for today.

Customer: replied 1 year ago.
I think I will cancel, this is getting ridiculous. I think I'll change my email to Yahoo.I do not expect to see any charges on my account as this was not a bit satisfactory.
Expert:  Jason Jones replied 1 year ago.

Thank you. I will send up the refund request for you.

Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

May I set up a remote session for NO extra charge, to assist you with recovering your emails now?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
No Thank you, ***** ***** with Google.
Expert:  Bryan replied 1 year ago.

No issues, will close out this question for you now. Thanks anyway.