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I have been trying days to get anew password. You do not…

Customer Question
I have been trying for...
I have been trying for 2 days to get anew password.
You do not accept the old ones
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
1/21/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,181
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. What exactly happens when you try to reset your password *****?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
we can
I am on an iPad and Iphone
When I try to reset it always asks for a password ***** when I give one they say there is no record. Why cant u help me to get a password
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

I'm sorry. I'm an independent computer tech; I am going to help you now.

What is the email address you are having issue with?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
I am on AO
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Do you mean AOL? What is your email address?

Did you forget your email password?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
My email is fine.what I need is a password. I am using iPad and iPhone. Repeat it is a PASSWORD ***** need. For 2 fays
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Do you mean you know your email address, but you do not remember your email password?

You need an email password *****?

What is the email address you are having issue with?

Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 2 years ago
NONE. It is the password ***** need to replace
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Is the password ***** on the iPad and/or on the iPhone?

There are many types of passwords. Can you please tell me what kind of password ***** is asking for, such as email password, Wi-Fi / wireless password, Apple ID account password, etc.?

Please reply at the box below. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

And what is your email address? Please reply at the box below. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Please only type at the box below on this web page, then click on the Reply button to communicate with me. Thank you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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