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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Help, I cannot access my phone. By accident I must have

Customer Question

Help, I cannot access my phone. By accident I must have pressed a reset button. I tried to access my phone with email and password ***** I still cant get in. Please help. Betty Ann ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi Betty, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am sorry about your issues. What do you mean by "you cannot access your phone"? Are you saying that you are trying to access your email on your phone and you cannot sign in?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 1 year ago.
my phóne is in reset mode and I can not do anything with it. They asked for a pass word and email. I put them in and nothing works. Its like it is in lockdown mode as if a stranger had my phone.
Expert:  Jess M. replied 1 year ago.

Thank you for writing back with that information. Are you using a computer right now to chat with me? Or using another phone?