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I can't sign into my Microsoft account or outlook account…

Customer Question
I can't sign into my...
I can't sign into my Microsoft account or outlook account
Submitted: 2 years ago.Category: Email
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Answered in 2 minutes by:
1/20/2016
Email technician: John, Email Support Specialist replied 2 years ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,852
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Ma'am just to clarify did this problem started after you changed the password ***** your Hotmail/outlook account?

Are you trying to access this email account using a computer if so which is the operating system installed in the PC.Is it windows Xp, Windows Vista,Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - To reply back to me use the reply box below in this page.

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Email technician: John, Email Support Specialist replied 2 years ago

Ma'am checking to see whether you still need my help.

Please let me know by answering the above questions so that I can help you better.

Sincerely,

John

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,114
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Have you tried to reset the password?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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