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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Have you tried to install the MS Office 2011 Update that fixes this problem on El Capitan?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Please try the following:
Please let me know your results so that I can assist you further.
Ok. Please try to use the SHIFT trick with MS Word. Press and hold the SHIFT key, then open Word. Tell me if it opens or not.
Ok I understand but the procedure was only to test if SHIFT+Open is working on your keyboard.
Anyhow, please do these steps instead:
Keep me posted.
Ok. Please take your time. Please follow the steps I gave you and test when you are available.