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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have changed phone and phone numbers. I can't verify with

Customer Question

I have changed phone and phone numbers. I can't verify with my old phone because I can't receive text messages on my old phone number ************. My new phone number is ********** My email address is ************
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. Do you mean you cannot access your yahoo email? Is it also showing any other option?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Harold Hanna replied 1 year ago.

Hello, what carrier are you using for your phone service?

Expert:  Harold Hanna replied 1 year ago.

Hello Louis, please let me know if you would still like assistance with this problem.

Customer: replied 1 year ago.
Just answer staff: My account has already been charged $53 +$5 and the issue has not been solved as of yet. Standing by for assistance. Thank you!
Expert:  Harold Hanna replied 1 year ago.

Hello Louis, I am not sure why you have been charged unless you made other posts. You were working with someone else a few days ago, and I asked if you needed any assistance (on the 22nd), but did not see a response. I attempted to ask again if you still needed assistance yesterday. I apologize if someone else did not help you, but I will attempt to assist you with your issue.

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