Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I was hacked to this morning… My email… AOL! I did get my…

Customer Question
I was hacked to this...
I was hacked to this morning… My email… AOL! I did get my password *****… But my address list has disappeared! How do I restore it?
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
1/19/2016
Email technician: Cory, Support Technician replied 2 years ago
Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3,499
Experience: 5+ years of email experience
Verified

Welcome, I am Cory.

Do you pay monthly for AOL?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
An employee quit and then removed apparently hacked into the
An employee quit and then removed apparently hacked into the gmail account and deleted it after the password ***** been changed by the new employee. The email address***@******.*** belonged to the pri… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We cannot access our email. We believe our email was hacked.
We cannot access our email. We believe our email was hacked. I have tried changing the password ***** nothing seems to be working. Help please … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
We were forced to get AOL Shield and there's no favorite
We were forced to get AOL Shield and there's no favorite places toolbar. I have a heart monitor and need to enter information on the site for it. To put it politely, this is very inconvenient . The in… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I opened my iPad and my mail aol and there was on the left
I opened my iPad and my mail aol and there was on the left side a list of emails and on right underneath it was an open mail which corresponded to the last email listed on the left side. It was an old… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
My aol email was hacked earlier this week. I have reset my
My aol email was hacked earlier this week. I have reset my password ***** recovery question. I also changed the address on my account and entered a new credit card number for regular billing. Now I di… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Yesterday My account was hacked via an email I assumed was
Yesterday My account was hacked via an email I assumed was from AOL - as it had the AOL logo etc email were sent to all of my address book saying i needed money was in the Ukraine etc etc Now even tho… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
my aol email account has been hacked and all of my clients
my aol email account has been hacked and all of my clients and friends have been receiving email from my account with a link (not from me) I have changed my password XXXXX the emails continue to be se… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My aol account was hacked and a letter has gone out people
My aol account was hacked and a letter has gone out people requesting funds. I changed my password XXXXX it seems that it is not enough. I looked at my contact file and found hundreds of email address… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Hi my old emails are just vanished.. I am more worried now
Hi my old emails are just vanished.. I am more worried now as it has some important information.. How do I retrieve that... please help me… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Someone highjacked my sbcglobal.net and forwarded without my
Someone highjacked my sbcglobal.net and forwarded without my consent to the same address @aol.com. How can I notify AOL that this has happened?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
My husband has a desktop computer and we both use AOL as our
My husband has a desktop computer and we both use AOL as our home page. All of a sudden today he went to send an email and all his contacts are gone. When I sign in to his AOL page with my log on info… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
My aol contact list has been stolen, not just used but taken
My aol contact list has been stolen, not just used but taken off of my computers. The list has been used to send emails that I am in trouble in the Ukrain needing money, you know the type of scam, the… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
My primary email account -- [email protected] -- has been
My primary email account -- [email protected] -- has been hacked into. The first time I tried I got into it but while I had 25 or so read emails in my book they were all gone. Then I received an email fr… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
How do I restore my Yahoo contact lists. My email was hacked,
How do I restore my Yahoo contact lists. My email was hacked, and although I have a new password, all my contacts have disappeared.… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
hi... for whatever reason - and this JUST started happening
hi... for whatever reason - and this JUST started happening this morning... when I type in a name - e.g. "Cynthia"... no longer does EVERY email address with that first name "Cynthia" pop up. What has… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
hi, my email account was hacked this week. Just went to my
hi, my email account was hacked this week. Just went to my account, changed my password. Message said my account was on hold, unusual activity............ What do I do now?… read more
AssistYouNow
AssistYouNow
257 satisfied customers
Hello! Last week I discovered that somebody had hacked into
Hello! Last week I discovered that somebody had hacked into my aol account and cancelled everything. As a result I was unable to sign in to my email account [email protected] I continually called XXXX… read more
Cory
Cory
Support Technician
3,499 satisfied customers
On my TO list when sending a new email, there is a contact
On my TO list when sending a new email, there is a contact that I did not put there called NakedFunRoom. It's NOT on my list of contacts, so I can't delete it...can you tell me how I can get rid of it… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x