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I downloaded the new "free" windows 10 yesterday two of

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I downloaded the new "free"...
I downloaded the new "free" windows 10 yesterday for the two of using this computer. Everything was supposed to transfer over exactly like it was on windows 8.1. It did it seems for one of us but not for me. I have had quite a struggle to even get century link as my home page....but the worst part is on windows 8.1 at the top of the left side of the screen were the words file edit view favorites tools help. None of this shows up now. I have been able to get to my favorites but have NO ability to print or use the tools. I am not at all computer smart (age 70) and am frustrated beyond words. If everything was supposed to transfer over exactly and it didn't am I supposed to spend money that I do not have to get this straightened out? I need help and I thank you for your assistance.
Deborah Chappell
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
1/18/2016
Email technician: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,081
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 2 years ago
did you get my response (yes)?
Email technician: Cody, Senior Systems Administrator replied 2 years ago

click on the offer to accept

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Email technician: Cody, Senior Systems Administrator replied 2 years ago

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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