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This is ***** ***** Hemmes. My welcome screen is not

Customer Question
This is ***** *****...

This is ***** ***** Hemmes. My welcome screen is not completing loading and has a formatting issue, Most of the page is artwork components on the left hand side of the page. I think I have AOL9.8.0 running on Windows 8.1. Rest of web works fine once I get [ast the welcome page.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Waiting doesn't help. Problem arose 3 days ago. The loading is very slow before halting. I suspect a slightly damaged update file if one was distributed in the last week with changes ot welcome page.

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Email Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

I can wait. Should I restore computer to a week ago before going the expert route?

Submitted: 2 years ago.Category: Email
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Answered in 15 minutes by:
1/18/2016
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

To confirm is this with the AOL Desktop program or AOL within your Web browser?

Please let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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