Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Can not retrieve my email account, wont accept my password…

Customer Question
can not retrieve my email...
can not retrieve my email account, wont accept my password
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
1/18/2016
Email technician: Cory, Support Technician replied 2 years ago
Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3,499
Experience: 5+ years of email experience
Verified

Welcome, I am Cory.

Who is your email provider?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am trying to retrieve my old email with you. Gmail I Am
Gmail I Am using a new email account with you guys because my old was comprised by the security breach a couple of years ago my new emailis hughkiser***@******.*** but all my accounts with facebook & amazoz=n are on my old email address***@******.*** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Ive just bought a new phone trying to transfer yahoo but i
Ive just bought a new phone trying to transfer yahoo but i cant remember my pass word and havent had the bigpond email for about 20 yrs. I really need a new pass word or my old one sent . I have a gma… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I was trying to log into my hotmail account and it told me
I was trying to log into my hotmail account and it told me that I do not have an account. I have an account***@******.*** . Last night I was able to log into my account to retrieve my emails. I have t… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Im trying to sign into my email and it wont let me. Today my
Im trying to sign into my email and it wont let me. Today my phone fell out of my case and it reset everything and now I have no way of retreiving anything. Ive tried to reset my password ***** I cant… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had to get a new phone so my email erased and I forgot my
I had to get a new phone so my email erased and I forgot my password ***** when I got reset it it wont let me vbecause it says it cant verify its me because I never updated my phone number and I reall… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have been trying for 3 days now to get some help in
i have been trying for 3 days now to get some help in retrieving my account. it was hacked. and the rescue email was changed Maybeyobaby is the user name. and you folks are impossible to deal with so … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I have an email account on @att.net I know my account "name"
I have an email account on @att.net I know my account "name" and password and the email account name, but when I start a icedove connection to retrieve email, I give my account password ***** the emai… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have had to switch back to an old iphone 4 and can't
i have had to switch back to an old iphone 4 and can't remember my email, id or password. I called apple and they said they can not help me with out the email .… read more
Cody
Cody
Computer Science
2,435 satisfied customers
Trying to access an old homecall/pipex email account. Cant
Trying to access an old homecall/pipex email account. Cant remember the password ***** and talk talk are the current owners following takeover and wont reset the password ***** a valid talktalk accoun… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I don't remember password. Phone number and email used to set
I don't remember password. Phone number and email used to set this up no longer good. How can I get in.… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I had a secretary who signed me up to a gmail account. She
I had a secretary who signed me up to a gmail account. She is now gone. I have no idea what phone number she used and I have never used gmail before. My account was *****@******.***. My name is ***** … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have tried to open a gmail account I have and I wish to close
I have tried to open a gmail account I have and I wish to close and need to transferr my emails across to new account but the old account wont accept my password.The password XXXXX am using is correct… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
i have geek squad service. on 11-17-12 my msn email could not
i have geek squad service. on 11-17-12 my msn email could not be pulled up.microsoft changed my email to a microsoft account.i am having troubles, big time trying to retrieve it. my email addrees at m… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have had my business facebook account deleted by a former
I have had my business facebook account deleted by a former employee. How can I retrieve the information… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi. About 2 years ago or so my hotmail account was closed
Hi. About 2 years ago or so my hotmail account was closed due to inactivity. I then restored it, but all of the emails I had saved in it were no longer there. Is there a way to retrieve these emails? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My hot mail account has been blocked and I cannot access it.
My hot mail account has been blocked and I cannot access it. When I follow the instructions it says it will send a code to an email maccount that is no longer available to me but wont let me put in an… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I need to change my e-mail address [email protected]
I need to change my e-mail address [email protected] [email protected], in order to access my activation number… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have had an sbcglobal.net account for years. Since last friday,
I have had an sbcglobal.net account for years. Since last friday, I have not been able to log in to my account using my user name and password. After 3 hours with At&T both online and on the phone, it… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x