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I am staying at an hotel in Johannesburg, and my email has…

Customer Question
I am staying at an...
I am staying at an hotel in Johannesburg, and my email has been blocked for security reasons. I have been waiting for a code for three days so that I can unblock it. Can you help mr ? My mobile phone no is ********* and I live in the UK
William ********
email **************
Submitted: 2 years ago.Category: Email
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Answered in 3 hours by:
1/17/2016
Email technician: IT Miro, Computer Scientist replied 2 years ago
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,432
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****

If you are accessing your e-mail account from another country, you need to confirm you are the owner. It is a security feature used to protect e-mail accounts.

I checked your e-mail account "**********" and there are 2 ways of receiving a code:

1. by mobile phone

2. by recovery e-mail address that looks like ka*****@dial.pipex.com

If you didn't receive a code via phone, you can try with the recovery e-mail address option. Do you recognize the e-mail address ending in @dial.pipex.com, and can you access it?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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