Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am staying at an hotel in Johannesburg, and my email has…

Customer Question
I am staying at an...
I am staying at an hotel in Johannesburg, and my email has been blocked for security reasons. I have been waiting for a code for three days so that I can unblock it. Can you help mr ? My mobile phone no is ********* and I live in the UK
William ********
email **************
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 hours by:
1/17/2016
Email technician: IT Miro, Computer Scientist replied 2 years ago
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,474
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****

If you are accessing your e-mail account from another country, you need to confirm you are the owner. It is a security feature used to protect e-mail accounts.

I checked your e-mail account "**********" and there are 2 ways of receiving a code:

1. by mobile phone

2. by recovery e-mail address that looks like ka*****@dial.pipex.com

If you didn't receive a code via phone, you can try with the recovery e-mail address option. Do you recognize the e-mail address ending in @dial.pipex.com, and can you access it?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

3,474 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am trying to get into my Facebook acct. Lost password they
I am trying to get into my Facebook acct. Lost password ***** sent a code to my e mail I changed password ***** got locked out in verification process. The tel number they have is not my new number an… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have lost my iPhone. I therefore cannot receive text
I have lost my iPhone. I therefore cannot receive text messages. My iPad is connected to Internet but doesn't send or receive emails or text messages. I therefore cannot receive the code you text me. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Internal Ref #: 904728 - E. and I'm not sure how to start
Internal Ref #: 904728 - My name is***** and I'm not sure how to start this writing out. I wish that I could talk to someone on the phone because I could explain the situation better on the phone but … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Emails from gmail have been blocked on my computer. This
Emails from gmail have been blocked on my computer. This occurred after I joined the network of a hotel where I am staying. I received a notice that the password ***** my main gmail address had been r… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My hotmail account has been blocked for several days now.Usually
My hotmail account has been blocked for several days now.Usually I get a code sent to my mobile phone to unblock my hotmail but this time nothing happens.Every time I ask for a code it tells me I have… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My hotmail account has been blocked because unknown to me someone
My hotmail account has been blocked because unknown to me someone has apparently used my account to send junk messages. To unblock my account I need a code number which Windows Live seems to be able o… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My Live email address is being blocked for some security reason. Live
My Live email address is being blocked for some security reason. Live email is trying to send me a code to unblock but they are sending it to an old internet email address and not my current supplier … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My hotmail account has been blocked. Following the unblock
My hotmail account has been blocked. Following the unblock scheme online it will send me a code to an extinct alternate email. I have reset my password XXXXX having hotmail send me a code to my phone … read more
authentech
authentech
527 satisfied customers
my account has been blocked due to spam and my alternate email
my account has been blocked due to spam and my alternate email adress is not recieving the code how can i sort this?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
please help im having problems with my free hotmail account
please help im having problems with my free hotmail account its been blocked and i am unable to apply the code needed to acess the account. if their is a support service on your end it would be helpfu… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Ive set up a new hotmail account to contact classmates about
I've set up a new hotmail account to contact classmates about an upcoming reunion. My classmate email lists are more than 5 years old. I've been trying to send the announcement in groups of 5 and indi… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
my hotmail account has been blocked due to unusual activity,
my hotmail account has been blocked due to unusual activity, to unblock i need to receive a code but my alternative email address will not work, how do i get code sent to mobile phone… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
My Account has been blocked and you are asking me to accept
My Account has been blocked and you are asking me to accept a code to help unblock it. Unfortunately the e-mail you say you will send the code to is one I do not know. How do I get my e-mail here?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have been blocked from my account and cannot get a code to
I have been blocked from my account and cannot get a code to access it. A drop down box comes down with an email that is not mine and says it will send you a code but how do you access it. I tried cha… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Windows Live has blocked my email as they believe someone has
Windows Live has blocked my email as they believe someone has used my password XXXXX sent junk mail to my contacts. I get a screen that says my account has been blocked and a request to send me a code… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My hotmail account (live.com) is blocked. They want to send
My hotmail account (live.com) is blocked. They want to send me a code to unblock but the only option they are giving me to receive the code is an old e-mail address I haven't used i n years and the se… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
i have my account blocked , BECAUSE some ASSHOLE stole my I,D,
i have my account blocked , BECAUSE some ASSHOLE stole my I,D, and sent a spam email to EVERYONE in my contacts, making me look like a dick, AND I am unable to access my hotmail account ,I have been t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I am not receiving the verification code to my cellphone in
I am not receiving the verification code to my cellphone in order to verify my phone in order to receive text messages for new emails. Is there a setting on my phone I should be changing? I am on the … read more
WebGuy101
WebGuy101
Owner
Master Certified Tech Support Pro
111 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x