Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot sign on to AOL

Customer Question
I cannot sign on to AOL
Submitted: 2 years ago.Category: Email
Ask Your Own Email Question
Answered in 5 minutes by:
1/17/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,235
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Is there any error or message? When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Ask Your Own Email Question
Email technician: Martin, Network Engineer replied 2 years ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,150
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have 7 day free trail pd for yesterday my e mail provider
i have 7 day free trail pd for yesterday my e mail provider was verizon which was forced in to aol aol says my pass word was to weak and i cannot change it because i had no cell phone now have cell ph… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I cannot remember my password and cannot sign in to my email
I cannot remember my password ***** cannot sign in to my email account. Lynne Merhoff ***@******.***… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I cannot sign on to AOL 20 years as a user and cannot reach
I cannot sign on to AOL 20 years as a user and cannot reach them even their NEW provided passwords dont work need some reliable answers vic… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
received many not deliverable notices. aolemail access blocked.
received many not deliverable notices. aolemail access blocked. email compromised. need to establish new password. This happened before on another server. ended up with 1000's of non deliverable email… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
On my pc I tried to get a aol mail address for my son. He
On my pc I tried to get a aol mail address for my son. He does not have a pc. On Aol sign up page I entered *****@******.*** and a password...Now I want to change the phone # ***** with that account a… read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
41,235 satisfied customers
Hello. We have been using AOL as our provider for years. We
Hello. We have been using AOL as our provider for years. We paid at first then we found out you offered a free verson. For two days now I can't boot up on AOL and cannot figure out why. Can you help m… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
How can I cancel my aol free email acct? Someone has hacked
How can I cancel my aol free email acct? Someone has hacked it and is sending spurious emails… read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
41,235 satisfied customers
unable to sign in on free aol account states cannot verify
unable to sign in on free aol account states cannot verify password XXXXX customer service representative . cannot get a customer service person because I do not pay for this. please can you help me… read more
Martin
Martin
Network Engineer
3,150 satisfied customers
I have deleted my emails and was wondering are they still on
I have deleted my emails and was wondering are they still on the hard drive and can I access the hard drive to retrieve the deleted emails????… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
cannot forward or reply to email in aol. also subject line
cannot forward or reply to email in aol. also subject line in incoming emails and date are blank… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I can log on to AOL using the Desktop 9.6, but I cannot log
I can log on to AOL using the Desktop 9.6, but I cannot log onto AOL online or sign in with my iPad or iPhone.… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
I cannot remember my password XXXXX I cannnot remember my sign
I cannot remember my password XXXXX I cannnot remember my sign on or password XXXXX AOL. I need to get into my account so I can have my password XXXXX gmail. I do have another aol sign on (aol)account… read more
Jeremy
Jeremy
1,344 satisfied customers
aol will NOT allow me to log-on since your "idea" of downloading
aol will NOT allow me to log-on since your "idea" of downloading files first and then, with NO directions, telling me that after I do that download, I will be asked to restart my computer. I DID THAT … read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
41,235 satisfied customers
I cannot get into my settings, when I try, it stalls and I
I cannot get into my settings, when I try, it stalls and I get the following message: Error 103A Authentication stalled We're sorry, but due to a problem on our end, your sign-in has gotten stuck. Thi… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I cannot sign into aol. I tried going through the back door
I cannot sign into aol. I tried going through the back door on google. I get to the sign in page and aol shuts down. It worked fine on Sunday Please help I have homework saved on aol and I cannot get … read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
I cannot get my emails [email protected] Please respond to
I cannot get my emails [email protected] Please respond [email protected] I cannot get my mail from you Maybe I have lost my password How can I get it back… read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
41,235 satisfied customers
I cannot sign in to ebay with my desktop PC at my house, when
I cannot sign in to ebay with my desktop PC at my house, when I take it to any other location friends etc can sign in instantly no problem when I bring it back home click sign in it just says the web … read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I use "AOL.com" email since 2003. I had called several time
hello! I use "AOL.com" email since 2003. I had called several time AOL support to resolve my problem without success. One of my secondary address email has been 'pirated' and I want to change it PW be… read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
41,235 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x