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I am getting this message when I try to open Microsoft

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Outlook 2012. Cannot start...
I am getting this message when I try to open Microsoft Outlook 2012. Cannot start Microsoft Outlook. Cannot open the Outlookwindow. The set of folders cannot be opened.. . . . . .
Can you help me?
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
1/16/2016
Email technician: Bryan, Computer Support Specialist replied 2 years ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, and thank you for asking your question.

It looks like your Outlook PST file has gotten corrupt, and needs to be repaired.

May I set up a quick, secure remote session (NO extra charge) to check the issue now?

Please reply back to me below. Thank you.

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Customer reply replied 2 years ago
How do I know that I can trust you?
Customer reply replied 2 years ago
Are you still there?
Email technician: Bryan, Computer Support Specialist replied 2 years ago

Please rest assured; we have an A+ rating with the Better Business Bureau:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Our remote session will be completely secure, and you will be able to see exactly what I'm doing during the remote session. Please disregard any phone call offer if it shows up on your screen, and reply back to me below.

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Customer reply replied 2 years ago
lets set up a remote session.
Email technician: Bryan, Computer Support Specialist replied 2 years ago

Okay, let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=87f707d4-82d8-4855-83c6-db9adbc715d6

On the page that opens up, click "I Agree".

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.)

I'll then be connected. Thank you.

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Email technician: Bryan, Computer Support Specialist replied 2 years ago

If you are having any issues with downloading/running the remote file as directed in my above reply, please be sure to let me know. Thank you.

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Customer reply replied 2 years ago
It says it is downloaded, but I cannot open it.
Email technician: Bryan, Computer Support Specialist replied 2 years ago

No issues; let's try using another remote tool now.

Please open up the following link:
http://tinyurl.com/azwl8gu

Save the file, when prompted. Next, open up the downloaded "TeamViewerQS_en" file from your downloads.

Reply back to me with the ID and password ***** by the TeamViewer window. Please make sure to keep that window running as well. Thank you.

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Customer reply replied 2 years ago
Im sorry. Evidently, the downloads are not coming through. Any other suggestions?
Email technician: Bryan, Computer Support Specialist replied 2 years ago

Are you using Internet Explorer, Mozilla Firefox or Google Chrome as your browser?

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Customer reply replied 2 years ago
I have tried Internet Explorer. Shall I try google Chrome?
Email technician: Bryan, Computer Support Specialist replied 2 years ago

Yes, please right-click and copy the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=87f707d4-82d8-4855-83c6-db9adbc715d6

Next, right-click and paste the link in Chrome, and open it up.

Click "I Agree" - an "Elsinore Screen Connect" file should be downloaded at the very bottom of your Chrome window. Click on that file, and run when prompted - and I'll be connected.

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Customer reply replied 2 years ago
there is not enough space on my disk. Let's just forget it.
Email technician: Bryan, Computer Support Specialist replied 2 years ago

Would you like me to provide you with the steps to carry out yourself now, to resolve the issue with Outlook?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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