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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My husband, can't log on to s computer which is an Acer as

Customer Question

My husband Don, can't log on to his computer which is an Acer as well. He logged on earlier today but no longer can now. They ask him for a password ***** he had never had to had to use. So can you help him get logged on to his computer. His email is to logon is***@******.*** but sill can logon because he has no record of his password ***** has he ever had to use it before.
As I said, he logged on earlier and was able to go out to the internet.
So can you help him from here?
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Is the affected computer using Windows Vista, 7, 8 or 10?

Also, I'm unable to look up the Microsoft account you provided; could you please cross-check and let me know if that's the correct email address that shows up at the Windows logon screen?

Please reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

Hi again, are you having any issues with replying back to me on this page? Please use the white box below to reply back; thank you.