How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cody Your Own Question
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2274
Experience:  Systems Administrator
Type Your Email Question Here...
Cody is online now
A new question is answered every 9 seconds

I need to recover my old skype name & password. I asked,

Customer Question

I need to recover my old skype name & password. I asked for help, gave my email address & was texted a code would be sent to my email but it did not come. It's not in my junk mail or spam either. I have not used my skype for 5 years but want to now.
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

What is your email address?

Customer: replied 1 year ago.
my phone is(###) ###-####if you prefer to talk me through this
Customer: replied 1 year ago.
I see it's an extra $20 so let's just go with emaile me instructions on how I can get my skype account back up and running. Thanks steve
Customer: replied 1 year ago.
Are you there Cody?
Expert:  Cody replied 1 year ago.

You receive any emails yet?

Customer: replied 1 year ago.
how do I get my skype account back up & running? That's why we're here.
Customer: replied 1 year ago.
Cody, can we work on my issue please?
Expert:  Cody replied 1 year ago.

If you don't get any codes with the email address, your Skype account maybe setup under a different email address.

If you know for sure that is the email address, you'll need to go to the below link and follow these steps to send them an email.
They don't have a support phone number, everything is done there by email or chat in some cases.

Account and Password *****> Blocked Accounts --> Email support

Expert:  Cody replied 1 year ago.

I just tried to reset my account with a Yahoo email as well; and never received a code either.

Could be some issue with Skype or on Yahoo side of things.

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.