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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Can not get into Facebook account

Customer Question

Can not get into Facebook account
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Have you forgotten the password ***** your Facebook account?

May I set up a quick, secure remote session to check the account for you?

Please reply back using the box below. Thank you.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Bryan replied 1 year ago.

OK, let's get started with the remote session now. Are you using Internet Explorer, Firefox, Chrome or Safari as your browser?

Keep me posted.

Customer: replied 1 year ago.
Internet explorer
Expert:  Bryan replied 1 year ago.

OK, let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=9494dba5-4617-4095-8e1d-c01f416e0928

On the page that opens up, click "I Agree".

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the bottom of your browser window.)

I'll then be connected. Thank you.

Expert:  Bryan replied 1 year ago.

If you are having any issues with downloading or running the remote file as directed in my above reply, please be sure to reply back to me below. Thank you.