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GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1308
Experience:  MIS Degree & 15 + years experience supporting email issues of all kinds
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I WAS A SUBCRIBER TO msn Premium ten years but when I

Customer Question

i WAS A SUBCRIBER TO msn Premium for over ten years but when I submitted my monthly paymdnt I got the nessage that my credit card was not valid. I tried several tides ro get a code number that would let me into my MSN email but have not been sucessful so I havent had any email since then.Would you please let me know how I can get reinstated to msn Premium. I can be reacched at my wife's email address***@******.***.
Mel Jensen formerly***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  GeekGal replied 1 year ago.

Hello Mel. My name is ***** ***** I will be happy to help you regain access to your msn account.

Expert:  GeekGal replied 1 year ago.

I am going to post some detailed instructions for you. If you have any questions about them please let me know so I can clarify for you.

Please go this website:

Make the appropriate selection. If you have no idea what your password ***** be, choose I forgot my password. If you think you know your password ***** it isn’t allowing you to sign in, choose that one. Click next.

On the next page enter the email address that you are trying to gain access to. Also enter the “CAPTCHA” that is displayed on the page. Occasionally they can be difficult to read. If this is the case, click on the audio button to have the computer read it aloud to you. After entering it click next. If you have entered the CAPTCHA incorrectly you will be given the opportunity to try again. When it has been entered correctly, please click next.

On the next page you can choose to have a code sent to the phone associated with your account or to the recovery email associated with your account. If you no longer have access to the phone or to the recovery email, click on “I don’t have any of these”.

This will give you the opportunity to answer a few questions and provide a few details about how you used this email account in the past. You will be asked things like the email address of people that you emailed from the account, the subject of some of the emails that you may have sent, etc. This is to establish that you are indeed the rightful owner of the account. If you can provide enough details, they will be able to give you access to the account. Simply follow their instructions and answer the questions to the best of your ability.

Hopefully this will help you to regain access to your account . Please keep me updated and let me know if this works for you. Thanks much!

Expert:  GeekGal replied 1 year ago.

Do you have questions or need additional help? If so, please let me know so I can continue working with you. If my answer was helpful, please take a moment to rate me by clicking on the stars and then clicking submit. Have a great day!

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