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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I want to know how to reset my password and my user ID. I

Customer Question

I want to know how to reset my password ***** my user ID. I currently have two email addresses and not sure which one to use.
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

What are the email addresses you need to reset your password *****?

Customer: replied 1 year ago.
My initial email was***@******.***, but I currently use the gmail address for all correspondence., so would prefer this if possible
Expert:  Cody replied 1 year ago.

You can't get into either one?

Customer: replied 1 year ago.
No
Expert:  Cody replied 1 year ago.

What's the gmail address, let's try to get into that one first.

Customer: replied 1 year ago.
Expert:  Cody replied 1 year ago.

Do you have access to this number, if so what is the full number?

Enter your phone number **********18

Customer: replied 1 year ago.
Expert:  Cody replied 1 year ago.

Did you get a code texted to you, what is that code?

Expert:  Cody replied 1 year ago.

Did you get a text? Are you still online?

Customer: replied 1 year ago.
I'm not seeing any responses
Expert:  Cody replied 1 year ago.

I tried again, see if you get a text.

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