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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My name ***** ***** I can't access my inbox on my email

Customer Question

Customer: my name ***** ***** I can't access my inbox on my email ***** **********@******.***
JA: Thanks. Can you give me any more details about your issue?
Customer: i have not been able to access since i downloaded windows 10
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Email Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Are you unable to log in to your Hotmail account itself?

May I set up a quick, secure remote session to check the issue now?

Please reply back using the box below. Thank you.