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Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2279
Experience:  Systems Administrator
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My yahoo address is I can't recover my or reset my password

Customer Question

my yahoo address is***@******.*** I can't recover my or reset my password ***** it has my old mobile number on it and not my new one on it
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

This may not be what you want to hear, but without the phone number or backup email on your account you'll have to go through the below steps.

You will have to go to this site
Password ***** sign in --> Forgot my password *****> Email (towards bottom)
Fill out the information to create a ticket with Yahoo.

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 1 year ago.
I need to get get a refund because the answer didn't work
Expert:  Cody replied 1 year ago.

It will work if you submit a case with the above link, I'll forward the request on however.