Need Help With Email? Ask Your Email Questions Online
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues.
What version of Outlook do you have on your OLD computer? in the NEW computer?
What email accounts do you have on your OLD Outlook? (Yahoo Mail? Gmail? Hotmail?, etc)
Are you using Windows Vista, 7, 8 or 10?Please let me know by replying to me here so that I can help you further.
Thank you for writing back. Are you saying that the old computer is no longer working or functional? If yes, then how do you plan to "transfer" the emails when the source computer is no longer working? Do you have a backup of your data?
Thank you for that information. This is critical since Outlook uses PST files to store emails and other stuffs but not contacts.
Can I remotely access your computer so that I can directly check your backup and restore them to your NEW Outlook in the new PC while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($20) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Happy New Year Ted!
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.