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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I CAN NOT GET ON TO MY GMAIL ACCOUNT. I HAVE TRIED TO CHANGE

Customer Question

I CAN NOT GET ON TO MY GMAIL ACCOUNT. I HAVE TRIED TO CHANGE MY PASSWORD ***** I KKEEP GETTING THE MESSAGE THAT THE NEW PASSWORD ***** WORK. I NEED HELP TO RESOLVE THIS. THE EMAIL ACCOUNT WHICH I AM TRYING TO ACCESS IS ***********
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. How did you try to change the password?

What is the error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Josh replied 1 year ago.

Hi,

It sounds like the account has been hacked. I can help you recover the account but I will need your assistance with account related questions so please reply back here when you are ready.