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My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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You forgot outlook password ***** wants to reset
Are you trying to login to new computer using online account?
I hope you trying to login computer...
Please enter your outlook password ***** press enter key
Please update status
Is it a laptop?
what version of Windows does computer have?
Near to Shutdown button there is an icon to enable wifi capability of Laptop. Click in it and check if you can enable wifi
Once computer comes online you will able to login using outlook password
By the way, do you know your outlook password?
who is the owner of this outlook id***@******.***?
If you are the owner then i will try to reset it from online. Please wait
Resetting your outlook account is going on..
Its asking whether you are able to open your mail using same password...
That is in www.outlook.com
hope you got the question
Besides, do you have a mobile number that ends at ***30
If so please enter the mob number
what about this email id?
do you have access to that email id
If so, please share me complete email id
please do it. So that i will send the reset code for outlook mail to that email id
Also share me the complete email id (firstname.lastname@example.org)
ok, open up your aol email ...
You can see a reset code. Please share me the code here
If you can't find mail from Microsoft, check it on Spam box too
Lets do this..
I will resend the code to mobile no(956(###) ###-####
You may call your wife and share me the code here
No an issue..
I have resend code to the mobile number you shared..
Please call your wife and get the reset code
I shall wait
Reset code will be received as Message in Mobile
Is it an Android mobile?
These are the only ways to reset password.
Getting Messages from mobile is not big deal, lets see if she could take it
It would be some numerals
are you there
no sir, the reset code is not meant for entering as password,you should share me that
The time to enter that code has expired now...
I will regenerate reset code once again, please share it as soon you get it. So that i can use it to reset password ***** the time it get expired
Please call your wife and get reset code as soon as possibe
This is what i intent to do...
1: Password ***** for outlook
2: After that you will have bring laptop online. Bringing laptop online doesn't require account login. You can connect to wifi network by clicking the network icon on bottom of login window. More specifically its the icon that's near to shutdown button
3:Once laptop comes online you will able to login using new password
hope you have wifi network at this place
(Dear sir, i already mentioned that you don't have to do anything for reset password. All you have to do is to share the reset code here. Again the time allocated to enter new code has expired)
Are you referring wifi password?
You can bring new laptop online by connecting LAN cable too
For LAN(hardwired) it doesn't ask for password
You can bring laptop online if you have a LAN/ethernet cable
Let me know if you have a lan cable there
how you are chatting?
are you using same wireless to connect new computer online
I am ready to help..
Please let me know when you are back
Thanks and Have a great day
Please let me know if you are still interested to continue with troubleshooting...
We tried all possible ways to reset password. The process got stuck because you are not able to bring laptop online as well the reset code for setting new password.
Yet i am ready to assist you if you are still interested. These are the ways to reset password ***** get access to laptop
Method 1: Reset outlook password ***** login to machine using new password:
We have to bring laptop online to accept new password, for that connect laptop to same wifi network where you chat with me or use a LAN cable to connect your laptop to router directly.
Method 2: Create a new local user within Windows 10:
We can follow this process if you still have trouble performing method1. This method requires a utility disc. We boot system from this disc > Enable Windows 10 builtin administrator > Create new user profile
Using new account, you can login to laptop
waiting for your update
Wish you and your family a Very Happy New Year....
Is this issue resolved?