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Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.When did the problem start?What does it say as the username in the Windows logon screen, is it an email address?If so, what is it?Please reply using the box below.Regards,Martin
Thank you for the info - the account cannot be closed or cancelled without the current password ***** anyone could close it.What's the email address being displayed at the logon screen?
Can you check your***@******.*** email inbox to see if you received a new email with a code from Microsoft?I need to know what the code is
The code should be 7 digits long - can you verify the number?
Is there a link in the email you can click on to reset your password?
What password ***** you usually log into your email with? The @suddenlink.net one
Doesn't appear to be right - what device are you on now? I am going to need you to contact me from a computer, is that possible?
Oh ok, I've sent you a request for a remote session - that would allow me to connect to you and get the problem fixed asapI'll send it again
Ok please try this as the password:dwf32320
Were you able to try that?
You are welcome!If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above followed by Finish as it would be greatly appreciated!Remember you can continue replying to me until you've got all the information you need.Regards,Martin
Could you click one of the stars at the top to rate my service?Thank you!
Hello, I never heard back from you.Did you get my last message?