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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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How can I reset back to my old password my password works

Customer Question

how can I reset back to my old password ***** facebook my password ***** for my other accounts it happens all the time when get updated
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When it gave you the code, did you continue the exact instructions?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I have windows 8 when I went my email I got the code they sent me and it did not work tried several times and they said I asked to change my password ***** I did not know I cannot log in to facebook
Expert:  Viet - Email Tech replied 1 year ago.

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you,