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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have two external drives Seagate PN 1D8AP8-500, SN

Customer Question

I have two external drives Seagate PN 1D8AP8-500, SN NA512EC8, and SN NA03TJJS.
I went to windows 10 had trouble went back to windows 8.1. now I cannot access these two drives. please help I have all my movies on them
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Check in Disk Management to see if they're listed.

With the drives plugged in and powered on, hold down the Windows logo key just to the left of the spacebar and press X.

From the menu that opens, select Disk Management and let me know if they are listed there?

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