How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have Windows 7 with Windows Live email. I tried to put

Customer Question

I have Windows 7 with Windows Live email. I tried to put Windows 10 on my Laptop but It didn't move my email with it. I have my Contacts and Files on contacts on Windows Live that I need to keep. How do I keep my current email info. ?
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Do you currently have Windows 7 still installed? You can export email from Windows Live to Outlook which is compatible with Windows 10.

Customer: replied 1 year ago.
I do have Win 7 installed. when installing Win10 no email info. was transferred and the tech said win7 wasn't compatible
Expert:  Cody replied 1 year ago.

Is your email currently working?
Do you have Microsoft Outlook installed?

Customer: replied 1 year ago.
my email is working. no, Microsoft outlook is not installed. It was deleted after the Teck put Win 7 back on my computer and Win 10 removed
Expert:  Cody replied 1 year ago.

You can temporarily download above Office to get email exported, then upgrade to Windows 10

Customer: replied 1 year ago.
I'm not satisfied with the justanswer deal. I'll pay the 5.00 and go. Your company has charged my A Credit Card Actt. 42.00. They need to give me a Credit back to my Actt. 37.00 Thanks
Expert:  Cody replied 1 year ago.

ok I'll forward the request on

Customer: replied 1 year ago.
Thank You I'll call my Credit Card Co.and check on Credit