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Pete, Computer Expert
Category: Email
Satisfied Customers: 17698
Experience:  CISCO certified computer and networking expert
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I can't sign on to my email. i forgot my password to both of

Customer Question

i can't sign on to my email. i forgot my password ***** both of my accounts. I tried and tried your HELPFUL hint and steps. Your steps is to sent an email with the steps to reset my password. Well if I CANNOT sign on to either accounts how am I going to reset. I created a new account to receive a email. Only you (google ) does not recognize
Submitted: 1 year ago.
Category: Email
Expert:  Pete replied 1 year ago.

Hi there,

You need to use a new email account to receive the recovery information.

Most people have a secondary account already set up.

Let me know if you would like remote assistance with this.