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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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How can I unlock my Hotmail email account?

Customer Question

How can I unlock my Hotmail email account?
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

What is the exact message you're getting when trying to login to your account?

Customer: replied 1 year ago.
It is saying that it looks like someone else has used/tried to access my email account, but it's wrongly linking to an old email address; one I haven't used in 4 months.
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely to check this for you? Thanks

Customer: replied 1 year ago.
Sure...how?
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
Can you connect with me remotely if I can't access my email?
Expert:  Kamil Anwar replied 1 year ago.

I'll connect with you remotely on your computer and then try and access the email.

Customer: replied 1 year ago.
Ok...but I am on my iPhone? Do I have to be on a computer?
Expert:  Kamil Anwar replied 1 year ago.

Yes, you need to access this page from your computer.

Customer: replied 1 year ago.
Will I lose you then?
Customer: replied 1 year ago.
have to start all over?
Expert:  Kamil Anwar replied 1 year ago.

You need to login to your JustAnswer account to access this page. If you can't then you can accept remote service here, and i'll send instructions which you can follow on the computer.

Customer: replied 1 year ago.
I don't have a justanswer account though?
Expert:  Kamil Anwar replied 1 year ago.

It would then be best to follow steps. Accept the remote service, by clicking Accept Offer. Then follow steps i provide here.

Customer: replied 1 year ago.
Ok, but please know that I have followed all the steps from Microsoft to unlock my email account. I requested a code and filled out the required questionnaire but since I haven't used the wrongly linked account in 4 months, they said I didn't provide enough data to verify the account. Now I am eternally locked out!
Expert:  Kamil Anwar replied 1 year ago.

IF you filled the questionnaire correctly, then you should be to retrieve info on a new email address or the one you provided? Questionnaire is the last resort.

Customer: replied 1 year ago.
I was recently laid off and depend on this account to look for work, so I am a bit desperate!
Expert:  Kamil Anwar replied 1 year ago.

IF you filled the questionnaire correctly, then you should be to retrieve info on a new email address or the one you provided? Questionnaire is the last resort..

Customer: replied 1 year ago.
I really have no options then?
Expert:  Kamil Anwar replied 1 year ago.

The questionnaire gives you a chance to confirm identity. Did you fill it in correctly?

Customer: replied 1 year ago.
I thought I did...
Expert:  Kamil Anwar replied 1 year ago.

while doing it, did you specify a working contact email address?