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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Its possible that we can successfully work through this issue by written word alone. However, we also have phone support, and a remote support option. With remote support I could connect to your computer directly from here, and resolve the issue on screen in front of you.
How would you like to begin this support session?
Thank you for your response,