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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password and I go on and fill out my username

Customer Question

Hi I forgot my password ***** I go on and fill out my username and then is says it sent me a item to use but I don't know where to got to get it because I can't get into my e mail cause I don't remember my password.
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.


Customer: replied 1 year ago.
Hi you may start the session
Customer: replied 1 year ago.
am I suppose to be doing something or do you start first
Expert:  Martin replied 1 year ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.


Customer: replied 1 year ago.
what was the first time I gave you my credit card # ***** for
Expert:  Martin replied 1 year ago.

I cannot see your billing info but the offer I just sent you is to deduct that amount to go forth with the remote support session - you can check your question's amount by clicking on "My Account" at the top right and it should tell you how much it's worth

Customer: replied 1 year ago.
I cant find my account
Expert:  Martin replied 1 year ago.

Ok skip that part for now and click on the link so I can connect and help you out - I'll show you where you can view your question value and everything else