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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 37689
Experience:  Over 15 year experience in Email Systems and Programs
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I cannot get into my email account

Customer Question

I cannot get into my email account
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me what goes wrong when you try to get into your email account please?

And which email service is this for?

Customer: replied 1 year ago.
Gmail and I get pop up message that says my gmail address does not match my password. So I go to g.co/recover and it sends me to my***@******.*** account but I can't get into my email to change password
Expert:  Richard replied 1 year ago.

ok, that is not the password ***** page, so I this is one of the issue.

use this link please to reset your password

https://www.google.com/accounts/recovery/

Then use this new password ***** sign into your account.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
I would like you to take these steps on my computer for me.
Expert:  Richard replied 1 year ago.

Thank, please accept the offer and I can