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Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 11059
Experience:  Proud to have been getting computer technicalities into working order since 1988.
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Need a new account number

Customer Question

Need a new account number
Submitted: 1 year ago.
Category: Email
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Make sure, first, that you have entered the account number correctly. UVerse account numbers are 9 numerals long, and the first numeral is always '1'. The number should be on any bill you have received for your UVerse service.

If you have just upgraded from DSL service to UVerse, you need to go through the procedure detailed on this page:!/u-verse-tv/KM1053195

When in doubt and if all else fails, go to this page:

and contact UVerse Customer Support to check on the state of your account, retrieve your account number, etc.