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Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
Since how long are you facing this issue?
On which device are you using your icloud account? mac computer, Windows computer or iPhone or iPad or other.
I apologize for the delay. Are you still there? Do you have skype account?
Go to My Apple ID (appleid.apple.com), click “Manage your Apple ID,” and try to sign in with your Apple ID. If you are unable to sign in, follow the steps provided there to reset your Apple ID account password.
If you have any other query regarding this issue, please do not hesitate to let me know.
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