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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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After upgrading to windows 10 my wife is unable to log on to

Customer Question

After upgrading to windows 10 my wife is unable to log on to her yahoo mail acct.
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Can you tell me the

email address that displays on the Windows 10 login screen?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Byron replied 1 year ago.

I apologize for the delay. Microsoft is not recognizing that address as a valid Microsoft account.

Is there another user account on the machine?

Customer: replied 1 year ago.
you really know how to nickle and dime a person, don't you? for the 1st $52.00 all you would have to do is reset the email
settings prior to the windows 10 upgrade.Since you are so savy and well educated in IT
Expert:  Byron replied 1 year ago.

If you set up your Yahoo! email address as a Microsoft account you can try the

recovery procedure here: https://account.live.com/ACSR