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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 37692
Experience:  Over 15 year experience in Email Systems and Programs
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I had several groups set up and they no longer contain the

Customer Question

I had several groups set up and they no longer contain the contacts. I have tried to set them up again using several methods to set up a group with no success. I did export my contact list to a csv file but my contacts are still in place. Just cant set up groups any longer and so need them.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please in which email program or service you are doing this in?

Thank you

Customer: replied 1 year ago.
hotmail or live mail as I think they call it now
Customer: replied 1 year ago.
are you there?
Expert:  Richard replied 1 year ago.

They call it outlook now Susan (they change it every few years)

To make a group

  1. Click the arrow next to New, and then click New group.

  2. Enter a group name.

  3. Under Add member start to enter a name or email address. When the contact appears on the list, click it.

  4. When you've added all the members you want, click Save.

Then when you are maling a new email you can start typing the group name in the To (or CC, Bcc) and it will then appear.

Let me know how you go please.

Customer: replied 1 year ago.
I have done that numerous times and the group does not retain the addition of the members.
Expert:  Richard replied 1 year ago.

Can I connect to your computer please and see what is happening?

Can you go to

Click on Download for Free

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you