How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Email Expert
Category: Email
Satisfied Customers: 11740
Experience:  25+ Years Experience in Field. MCSE, ICCP, Expert in Large Email Platforms
Type Your Email Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I can't get into my mail because I my password they keep

Customer Question

I can't get into my mail because I for got my password ***** keep saying they are going to send me a message at my email. But I can't get into it my phone were they can text me is 1***-***-**** and my other email is***@******.*** My email is***@******.*** .
Submitted: 1 year ago.
Category: Email
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I can help you with your question.

In order to reset a gmail password, you must use the alternate email that you already have on file in your account. If your yahoo email is what you have on file, that is what they will send to. This is by design for security. If you no longer have access to the email on file, you can continue through the reset, and selecting that at the appropriate time. It will take longer, but if you do that someone will get back to you within 48 hours usually.


Customer: replied 1 year ago.
Ii wast talking about Gmail I was talking about yahoo mail
Expert:  Michael Hannigan replied 1 year ago.

You didn't mention that. But the same applies. It will send to the email you have on file as your alternate. That is the only email you can reciver to.

Related Email Questions