How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I downloaded windows10 and now I have a mess. But I tried my

Customer Question

I downloaded windows10 and now I have a mess. But I tried my Microsoft password ***** many times and it locked me out and said to go to for help. I really need to get into my computer. This one is my husband's Can you help?
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Just to clarify, are you locked out of the "*****@******.***" Windows account now, or is it another account/email address?

Please reply back using the box below. Thank you.