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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I downloaded windows10 and now I have a mess. But I tried my

Customer Question

I downloaded windows10 and now I have a mess. But I tried my Microsoft password ***** many times and it locked me out and said to go to account.live.com for help. I really need to get into my computer. This one is my husband's Can you help?
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Just to clarify, are you locked out of the "*****@******.***" Windows account now, or is it another account/email address?

Please reply back using the box below. Thank you.