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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Why can't I enter into my email??

Customer Question

Why can't I enter into my email??
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask what your specific problem is?

I will be standing by.

Thank you,
Jason

Customer: replied 1 year ago.
I'm sorry to take so long. Hughes Net is my subscriber and I can't get into my email. I have tried and finally I read somewhere that a lot of people are having the same problem. Something to do with url and I have no idea what that is. I don't use my computer very much and don't understand much of it. Can you please help me.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
please continue
Expert:  Jason Jones replied 1 year ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.