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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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How do I configure Outlook 2016 to download all messages and

Customer Question

How do I configure Outlook 2016 to download all messages and attachments from the server? In Send/Receive Settings, I have clicked the option that says:
Download complete items including attachments for subscribed folders and the inbox is checked under folder options, but when I delete a message from the Comast app on my phone, it is deleted from the inbox on my desktop copy of Outlook.
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

That is because you are using IMAP on both devices. If you switch to POP messages will be kept, but you will have sync issues. Example: when you delete a message from a phone, it won't delete from your desktop running Outlook 2016 therefore, you won't have the same updated sync status on the devices. Is that what you want to do?

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

You will need to delete and re-add your account on Outlook 2016 as a POP account.

Customer: replied 1 year ago.
How do I do that?
Expert:  Kamil Anwar replied 1 year ago.

Would you like me to connect with you remotely to do this? Thanks

Customer: replied 1 year ago.
No thanks. I can do it myself with written instructions.
Expert:  Kamil Anwar replied 1 year ago.

Comcast Settings for POP

Customer: replied 1 year ago.
Thank you.
Expert:  Kamil Anwar replied 1 year ago.

Welcome.

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