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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Forgot hotmail password

Customer Question

forgot hotmail password
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.


Hello! My name is*****


I will help you reset the password ***** your Hotmail account so that you can regain access to it. To do that, please type your Hotmail address here so that I can check for available password ***** options.

Thanks,
IT Miro
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Customer: replied 1 year ago.
Expert:  IT Miro replied 1 year ago.

Thanks!

In order to regain access to your Hotmail account, you will need to verify that the account is yours.

To do that, can answer the security question, which is:

Name of first pet

Or, you can receive a verification code to the associated e-mail address. For security reasons, I cannot see it in full. I only see this:
ha*****@hotmail.com

Let me know which one of these two verification options works for you.

Customer: replied 1 year ago.
Let me go try again
Expert:  IT Miro replied 1 year ago.

OK.

If you still cannot access the account, let me know which one of the mentioned verification options you can use, so that I can assist you with the password *****

Customer: replied 1 year ago.
No this still does not work I have access to the email account but can't get the password ***** they said that it has been tried too many times even when I have answered the security questions correctly they sent me a code before it didn't work I told them that but all they say now is the same set of questions then they will send a code that never comes
Expert:  IT Miro replied 1 year ago.

Do you know the answer to the security question?

Name of first pet

Customer: replied 1 year ago.
I have answered the question
Expert:  IT Miro replied 1 year ago.

Were you given a way to type a new password, after answering the security question?

Customer: replied 1 year ago.
No the change password ***** old password ***** a code to allow a new password ***** be set I don't get a code and don't know old password
Expert:  IT Miro replied 1 year ago.

Let me try to reset the password ***** you.

Please type the answer to the security question here.

Customer: replied 1 year ago.
Toby
Expert:  IT Miro replied 1 year ago.

I entered it and it doesn't seem to be the correct answer. I get a message that the wrong information was entered too many times. Because of that, you will need to use another verification option, which is sending a verification code to the associated e-mail address, which looks like this: ha*****@hotmail.com

Do you recognize that e-mail address? If so, are you able to access it?